We know what owners want and need, and we exceed those expectations by delivering top of the line results through our Accounting, IT, Operations, Sales, and Marketing disciplines.

We ensure each day that our owners and their assets are achieving the highest quality, guest focused experiential service and ultimately, and most importantly, strong returns.

Millennium strives to give all our team members the tools and resources to be successful, take ownership in the hotel and drive the KPI’s through our Balanced Scorecard. The scorecards encompass several key areas that impact the hotel in various ways, some of which are outlined below:

• Guest Experience scores measured against competition and brands
• Performance Metrics/KPI’s such as POR, PAR, GOPAR, STR
• Labor cost controls based on KPI’s such as MPR, POR, PAR, % Revenue
• Budgeting that Flex’s with the hotel’s daily, monthly, and annual production

These key areas of focus not only keep our hotels at the top of their respective brands, but also is key in the development of our team members, profitability for our owners and high levels of satisfaction for our guests.

Human asset recruiting, training and development is one of our greatest strengths. We show our valuable associates respect, by referring to them as players, teammates, or key associates, not employees. We empower our players to let them make their best decisions given their guidelines and benchmarks. We motivate them by working with them instead of making them feel like management is above them or they work for us.

Our leadership culture provides support to the field by training and developing our team members and fostering professional growth. We believe deeply that our associates are our most valuable resource. We focus on a genuine, engaging, collaborative and performance-based culture that translates into long term stability, internal promotions, and a high level of satisfaction amongst all our team members.